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Terms and Conditions


Last Updated: November 2, 2025

Welcome to Candora.
These Terms and Conditions (“Terms”) govern your use of our website, products, and services.
By accessing or purchasing from Candora, you agree to be bound by these terms. Please read them carefully before using our site.

1. General Information

The website and its content are owned and operated by Candora, located in Lalitpur, Nepal.
Throughout the site, the terms we refer to Candora.

We reserve the right to update or change these terms at any time. Any changes will be posted on this page with an updated date.

2. Products and Services

All our products are handmade candles crafted with care and natural materials.
We aim to ensure all product descriptions, prices, and images are accurate, but we do not guarantee that all details are error-free.

We reserve the right to:

  • Modify, discontinue, or update any product without prior notice.

  • Limit the quantities of any product we offer.

  • Refuse service to anyone for any reason at any time.

3. Orders and Payments

When placing an order with Candora:

  • You agree to provide accurate and complete information.

  • Orders are subject to acceptance and availability.

  • We reserve the right to cancel or refuse any order at our discretion (e.g., suspected fraud or incorrect pricing).

All prices are displayed in Nepalese Rupees (NPR) unless stated otherwise.
Payment must be made in full at the time of order using the methods available on our website.

4. Shipping and Delivery

We offer delivery within Nepal.
Delivery times are estimated and may vary due to factors beyond our control (e.g., courier delays, holidays, or weather conditions).

We are not liable for delays once the product has been dispatched from our facility.

5. Returns and Refunds

Due to the nature of handmade candle products, returns or exchanges are accepted only under the following conditions:

  • The product arrived damaged or defective.

  • You contact us within 3 days of receiving your order.

To request a return or replacement, please email contact.candora@gmail.com with your order details and photos of the damaged item.

Refunds (if approved) will be processed through the original payment method within 7–10 business days.

6. Intellectual Property

All website content, including images, product designs, text, and logos, is the property of Candora.
You may not reproduce, distribute, or use any content from this website without written permission from Candora.

7. Limitation of Liability

Candora shall not be held liable for any:

  • Indirect, incidental, or consequential damages arising from product use or website interaction.

  • Allergic reactions or misuse of candles.

Always use candles responsibly and follow safety instructions provided with each product.

8. User Conduct

You agree not to:

  • Use the website for unlawful or fraudulent purposes.

  • Attempt to interfere with or disrupt our services.

  • Post or transmit harmful, misleading, or offensive content.

9. Privacy

Your privacy is important to us.
Please review our Privacy Policy to understand how we collect and handle your information.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Nepal.
Any disputes arising from these terms will be handled under the jurisdiction of the courts in Lalitpur, Nepal.

11. Contact Us

For any questions regarding these Terms and Conditions, please contact:

Candora
📍 Lalitpur, Nepal
📩 Email: contact.candora@gmail.com